Problem-solving is a key part of most regulatory jobs. Whether it’s reviewing a complex application, responding to a complaint, or interpreting a new policy, regulatory professionals need to think clearly, act fairly, and make decisions based on facts.
But how do you assess problem-solving during an interview?
The best way is to ask questions that show how a person thinks, not just what they’ve done. You want to hear about their thought process, how they weigh risks, follow rules, and consider the public interest.
Here are some questions to guide you:
”Tell me about a time you had to make a decision without having all the information. What did you do?”
This question helps you understand how someone handles uncertainty, which is common in regulatory work. Look for answers that show they know when to pause, when to consult policies, and when to seek advice. You want someone who can think critically, not just guess.
“Describe a situation where your first solution didn’t work. What did you do next?”
In regulation, sometimes, plans don’t go as planned. You want someone who doesn’t give up, but instead reflects, adjusts, and tries again. A good answer might include reviewing the situation, getting input from others, and trying a new approach, rather than passing blames or ignoring the issue.
“How do you handle changes in legislation, policy, or procedures that affect your work?”
Policies and legislations are constantly changing, you need to check an applicant’s ability to adapt and stay current. Look for a step-by-step approach of how they’ll go about the situation. Do they read the updates carefully? Do they ask questions? Do they think about how the change affects their responsibilities or the people they serve? In regulated environments, staying informed is part of problem-solving.
“Can you share an example of a time someone disagreed with your decision? How did you handle it?”
This reveals whether they can stay respectful and professional when challenged. In regulatory roles, decisions often impact people’s careers, rights, or reputations. A strong answer should show how they explained their reasoning clearly, followed fair process, and listened, even if the outcome didn’t change.
“Tell me about a time you had to balance what was best for the public with what was fair to an individual.”
This question tests ethical thinking. You want candidates who understand that protecting the public is a top priority, but who also care about fairness, due process, and transparency. Their answer should show how they considered both sides and made a decision based on rules and values.
“When you notice the same issue coming up again and again, what do you do?”
This shows whether they think long-term. You want someone who doesn’t just fix surface issues but looks for root causes. Do they suggest improvements? Flag risks? Work with others to change a process or policy?
It is important to encourage candidates to explain their answers by breaking down the steps they’d take, what was the problem, what did they do, and what happened next. This helps you see how they think through a challenge from start to finish.
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