Artificial intelligence (AI) is transforming how regulators make decisions, manage information and protect the public interest. Leadership, including boards and councils, now plays a critical role in ensuring AI is used responsibly, ethically and in alignment with their public protection mandate.
Understanding what’s changing
AI is already being used to support regulatory work — analyzing data, identifying trends in complaints, improving communication and helping teams work more efficiently. As these tools become part of daily operations, regulatory leaders need a clear understanding of how they work, the risks they carry and how they can support better outcomes for the public.
AI literacy isn’t about becoming a technical expert. It’s about asking informed questions, such as:
- What is this system designed to do?
- How do we ensure fairness, accuracy and accountability?
- How will we explain its use to the public and to registrants?
Why AI matters for leadership
Regulatory leaders are responsible for setting strategic direction, managing risk and maintaining public trust. Without a basic understanding of AI, it’s difficult to assess whether decisions and processes that rely on these tools align with organizational values and the mandate to protect the public. AI literacy helps leadership teams recognize both the potential and the limits of these technologies.
Building AI literacy
Building AI literacy doesn’t have to be complicated. It starts with small, practical steps:
- Leadership education: Include AI and data governance topics in annual learning plans or retreats.
- Scenario discussions: Explore real examples of AI use in regulation to understand opportunities and challenges.
- Expert insights: Invite guest speakers who can explain AI concepts in plain language.
- Shared learning: Encourage all members of leadership, including boards and councils, to engage in conversations about AI, regardless of their technical background.
This approach helps ensure that leadership teams develop a shared understanding of how AI supports the organization’s mission and risk framework. It also strengthens their ability to guide the registrar and staff in navigating technological change with confidence and integrity.
The next step: from awareness to action
AI is part of modern regulation, and its use must be guided by informed, ethical leadership.
That’s why MDR Strategy Group is hosting the AI in Regulation Conference 2026: From AI Awareness to Action on February 2–3, 2026, in Toronto. This year’s program will include a focus on the governance and leadership skills board members and senior executives need to manage AI responsibly. This is an opportunity to learn, connect and lead with confidence in an evolving environment.