The College of Pharmacists of Manitoba (CPhM) is seeking a Professional Conduct Coordinator to manage all administrative tasks and coordinate the activities of its complaints resolution and discipline processes. If you are looking for a varied and challenging role in a fast-paced environment, and aspire to do meaningful work, then we want to meet you. 

About the Position: 

The Professional Conduct Coordinator is the first person of contact for all concerns and complaints received by the CPhM and works to prioritize, assess, and direct incoming matters appropriately. 

Primary duties include: 

Informal Concerns– you will manage incoming concerns, assess risk, gather relevant information, track progress, and ensure timely resolution by all parties involved. 

Complaints Management– you will support the Complaints Committee and staff to bring complaints to the attention of the Committee in a timely and effective manner, drafting correspondence, meeting materials, and tracking data. 

Discipline Management – you will support the Discipline Committee and staff to arrange and prepare for discipline hearings, including drafting correspondence, hearing materials, and tracking data. 

Qualifications 

• Diploma or degree in business administration, operations, paralegal or related field 
• A combination of education and work-experience in an office setting, minimum 3 years’ experience 
• Skill – specific certifications an asset (i.e.: project management, conflict management, customer service) 
• Knowledge in governance and experience with board support is an asset 
• Experience or knowledge regarding legal aspects of administrative law is an asset 
• Experience preparing high-quality correspondence and data tracking 
• Excellent interpersonal skills; effective verbal, listening, and written communication skills; professional and engaging manner 
• Superior organizational skills with the ability to manage multiple projects simultaneously under tight deadlines 
• Self-motivated individual with the ability to work independently as well as to thrive as part of a team 

Working at the College of Pharmacists of Manitoba 

This is a full-time permanent position, 8:30 to 4:30, Monday to Friday. A hybrid work-model is available, following orientation and training; occasional requirement to attend and/or facilitate events at other locations. 

CPhM offers: 

• Competitive salary, negotiated commensurate with experience 
• 3 weeks’ vacation 
• Generous health care benefits plan 
• Group Retirement Savings Plan 
• Continuous professional development 

An entry-level candidate with the right combination of personality and work-ethic will be considered. 

About the College of Pharmacists of Manitoba 

The College of Pharmacists of Manitoba was established in 1878 and is the pharmacy regulatory and licensing authority in Manitoba. The legislated mandate of CPhM is to serve and protect the public interest. CPhM protects the health and well-being of the public by ensuring and promoting safe, ethical care by its registrants. 

CPhM operates on an annual cycle, with great variety in the projects and responsibilities through the course of a year. This information-driven work is extremely meaningful; a job well done has a powerful, positive impact on staff, stakeholders, and the general public. 

The staff functions as a small, supportive team working in a friendly, highly collaborative environment. Staff are bound closely by a commitment to serving the public interest and have shared values of integrity, respect, accountability, and lifelong learning. 

How to Apply 

Submit a cover letter and resume.

Applications will be reviewed as received until the position is filled. 

CPhM values diversity and inclusion and encourages all qualified people to apply. 

We thank all who apply and advise that only those selected for further consideration will be contacted.