Position             Manager, Registration Program 

Type                    Full-time, Permanent

Location            Hybrid – 3 days in office (20 Bay St, Toronto, ON)

WHO WE ARE:

The College of Occupational Therapists of Ontario is the regulatory organization that oversees the practice of occupational therapists (OTs) in Ontario. Our job is to make sure that the public receives safe, effective, ethical care from OTs.

Our mission is to protect the public and instill confidence and trust by ensuring occupational therapists are competent, ethical, and accountable. We are Canada’s largest regulator of occupational therapists, and we oversee more than 7,000 occupational therapists registered here in Ontario.

ABOUT THE ROLE:

We are looking for a well-rounded professional with a proven ability to lead others through open communication, trust and collaboration. As a member of the leadership team, the Registration Manager will be responsible for the development, implementation and monitoring of the program operations.

They will be flexible, positive, and able to model the organizations values in order to lead by example.

This role reports to the Programs Director and will be responsible for various accountabilities, including but not limited to those listed below.

KEY FUNCTIONS AND RESPONSIBILITIES:

• Maintains alignment with the College’s strategic and operational plans, ensuring program objectives and timelines are met.
• Develops, implements, evaluates and revises policies and procedures for the administration of the Registration program.
• Keeps informed of current issues and trends in health care and professional regulations, benchmarking best practices and developments within the field.
• Oversees program activities related to case file administration & management, ensuring processes are in place to maintain accuracy, confidentiality, integrity, and adherence to policy and regulatory requirements.
• Supports respective Committees by attending meetings, overseeing all agendas and minutes, managing timelines and resource materials, and preparing draft decisions as directed.
• Delegates work assignments in accordance with individual skills and competencies, ensuring adequate time and resources are provided to meet all performance standards.
• Creates a safe and trusting environment by conveying a commitment to fairness and instilling confidence within the team to uphold the organizational values.
• Clearly communicates expectations with the team and welcomes collaboration, invoking a capacity for engagement, innovation, creativity, and ambition.
• Monitors program costs and provides information and recommendations for budget planning. Conducts annual and quarterly review of program budget and makes recommendations regarding any necessary adjustments.
• Maintains a comprehensive understanding of the content and standards for data collection, monitoring trends and patterns and reporting to the Board and public as required.
• Collaborates with respective teams in the development of resource materials to educate registrants, members of the public and other interested parties.

QUALIFICATIONS:

• University degree in Business, Health/Social Science, Law or related field.
• Minimum 3 years of management experience, ideally in a legal or regulatory setting.
• Proven program and/or project management skills.
• Background in not-for-profit, healthcare, regulatory, or public sector is an asset.
• Ability to work effectively in a committee structure.
• Familiarity with the Regulated Health Professions Act, 1991.
• Fluency in French is an asset.

COMPETENCIES:

• Exceptional interpersonal skills, including tact, discretion and diplomacy when dealing with sensitive/confidential matters.
• Strong communication skills (verbal & written), experience writing draft decisions.
• Able to model an organization’s values and effectively lead a team.
• Meticulous attention to detail and accuracy.
• Proven time management skills, able to set priorities and organize work effectively to meet deadlines.
• Demonstrated ability to work independently and take initiative.
• Strong analytical and presentation skills.
• Advanced comprehension of information systems and data management including data analysis and understanding of statistics.
• Proven supervisory skills including assignment of tasks, performance review/management, ability to give and receive feedback.
• Flexible, positive, and comfortable adapting to change and fostering an environment that welcomes it.

WHAT WE OFFER:

We are a growing and dynamic organization with friendly, engaged staff in a collaborative work environment. We recognize work-life balance as fundamental to the health and well-being of our staff and live by it.

The College is currently operating on a hybrid work model consisting of 3 days in office. We are located at 20 Bay Street (Suite 900), Toronto, ON, in the downtown core, next to Union Station and the PATH for convenient access to public transit.

The starting annual salary for this position is $89,718. Salary may vary depending on level of experience. In addition, we offer a comprehensive benefits package including health benefits, pension plan contributions, employee assistance plan and vacation and sick time-off.

HOW TO APPLY:

Please forward your resume and a cover letter to resumes@coto.org by end of day November 8, 2024. In your cover letter, let us know why you are interested in working at the College and how you are a fit for this role. Please add “Manager, Registration” in the subject line and ensure that all attachments use a filename containing your name (First Name Last Name.pdf).

The College of Occupational Therapists of Ontario is an equal opportunity employer. Our goal is to create a diverse and inclusive workforce that reflects the community.

Accommodations are available under the Ontario Human Rights Code and will be made upon request, throughout all stages of the recruitment and employment cycle.

We thank all applicants in advance for their interest. However, only those selected for an interview will be contacted.