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Learning and Development Specialist (Bilingual)

Travel Industry Council of Ontario

The Travel Industry Council of Ontario (TICO) is an organization mandated by the Ontario government to administer the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05 which governs all of the approximately 1,950 travel retailers and travel wholesalers registered in Ontario. In addition, approximately 100,000 individuals have successfully written TICO’s travel counsellor and/or Supervisor /Manager exams to obtain their TICO Certification to allow them to sell travel services on behalf registered Ontario travel retailers. TICO also administers an industry financed Travel Compensation Fund. At TICO, we are an organization that embraces inclusion and fairness. We are committed to fostering a culture of inclusivity, equity, and accessibility for all. As a team, we celebrate diversity in all its forms while encouraging individual growth and innovation, because we feel it makes for an inspiring workplace where people are empowered and engaged. Our diverse team of employees enables us to grow and learn, and encourages us to be better and do better, at work and beyond.

Job Purpose                                                                                                         

Reporting to the Chief Operating Officer, the Learning and Development Specialist involves a combination of strategic insight and operational competency to oversee and lead the successful evolution of TICO’s educational program. The role will be involved with strategic development, design and content creation of educational materials leveraging technology in the execution of entry-level requirements and continuous education of all registrants. This role will assess the necessary resources and investment to enable TICO to achieve a high quality, sustainable educational program consistent with its Mission. 

Key Competencies

  • Demonstrated expertise and knowledge of adult learning best practices and service delivery channels;
  • Strong leader with excellent communication skills, orally and written, with a capacity to understand complex demographical differences to optimize education delivery;
  • Strong aptitude for teamwork and a desire to work across departments, and externally, to achieve goals;
  • A focus on high-quality service excellence, understanding best practices, measurements, and modern customer service practices;
  • Embraces change management, innovation, and technology in the delivery of optimal programs.

Duties and Responsibilities

  • Support Leadership Team in the development, design, and execution of education programs to registrants;
  • Provide leadership in development e-Learning programs, while ensuring all students can obtain the necessary educational requirements regardless of medium;
  • Facilitate the development of additional study tools and resources to engage
  • Lead and participate in the development, implementation and management of continuous education programs and opportunities to registrants;
  • Manage third-party relationships associated with the infrastructure and ongoing delivery of education programs
  • Facilitate and assist in development and maintaining of relationships with Ontario educational institutions associated with travel programs, including monitoring of institutional success in the delivery of consumer protection legislation;
  • Facilitation of presentations for continuing education purposes, and to colleges and internal audiences
  • Manage existing education curriculum, including study manuals and guides ensuring materials are current, maintained and updated as required;
  • Manage exam banks, and associated processes, ensuing exams are current, secure, and administered fairly;
  • Oversee budget and ongoing monitoring of education related revenues and expenses;
  • Functional management of all education related policies, procedures and practices;
  • Facilitate and monitor exam bank performance and post-exam survey responses and make appropriate adjustments and/or changes for enhancements;
  • Other duties and special projects as required.


  • University Degree and/or College Accreditation in education related studies;
  • Experience in a regulatory environment desirable;
  • CTDP (Certified Development & Training Professional) designation preferred;
  • Proficiency in spoken and written French;
  • Experience in design and development of eLearning curriculum;
  • Demonstrated skill in written communication consistent with environments of students across multiple demographics, communities, including where English is a second language;
  • Experience within a learning management system or similar with responsibility for broad-based education design and delivery;
  • Strong analytical skills, including ability to identify and analyze emerging issues and trends;
  • Demonstrated standard of professionalism;
  • Possesses excellent communication skills, both written and verbal;
  • Excellent organizational and interpersonal skills;
  • Ability to use initiative and work independently and as part of the team;
  • Proficient computer skills including Microsoft office, Word, Excel, Outlook applications;
  • Knowledge of the Travel Industry Act, 2002, and the Ontario Regulation 26/05 desirable.

Working Conditions

The working conditions and physical demands blend a typical office setting with the flexibility of a hybrid work-from-home arrangement and may include extended periods of sitting and/or standing. Some travel may be required occasionally. The candidate must have a valid driver’s licence and a vehicle.


Please submit your resume and salary expectations in confidence by Friday July 26, 2024 to:

 Travel Industry Council of Ontario

Attention: Ms. Dorian Werda, Chief Operating Officer