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Investigations Officer

Ontario One Call

To apply for this position, please go to:

Investigations Officer

Build your future at Ontario One Call!

Company Overview:

Ontario One Call acts as the communications link between buried infrastructure owners (our members) and individuals who are planning to dig in the province of Ontario. In 2012, the Ontario Underground Infrastructure Notification System Act was passed, which stipulates that by law, anyone in the province of Ontario must contact Ontario One Call before they dig. In addition to our contact centre, we are also responsible for public education, industry outreach, and compliance.

As a Public Safety Authority, Ontario One Call is focused on guiding construction, infrastructure and excavation industries towards creating efficiencies and improvements across the province. Ontario One Call is a not-for-profit governed by a Board of Directors representative of the underground infrastructure and excavation industries.

Core Values:

At Ontario One Call we are Reliable Experts who Care.

Reliable…We are dependable and accessible

Experts…We have the mindset to lead innovation

Caring…We ensure the safety and well-being in our communities.

Do you have what it takes to join our team?

Position Overview:

The Investigations Officer supports and advances Ontario One Call’s goal of ensuring safe excavation in the province of Ontario. This role requires an in-depth understanding of the locate industry, the Ontario Underground Infrastructure Notifications System Act (the Act), the Corporation’s by-laws, court and tribunal procedures, and best practices in modern regulation.

The Compliance & Industry Performance (“CAIP”) team receives complaints of alleged non-compliance. Using an evidence-based approach, the Investigator files complaints, gathers data, conducts thorough investigations and makes determinations. The Investigations Officer also acts as a witness in cases heard before the Court, tribunal, or addressed through arbitration.

The Investigator reports to the Director of Compliance & Industry Performance or their designate. This position is located at the Guelph office located at 104 Cooper Drive in Guelph, ON. Ontario One Call has a hybrid work model with staff dividing their workweek between in-office and at-home work per company policy.

Primary Responsibilities:

  • Interpret and apply the policies and procedures established in the organization’s Act, by-laws, and rules documents for all interactions.
  • Undertake the responsibilities of a Provincial Offences Officer including commencing proceedings in accordance with Part III of the Provincial Offences Act.
  • Conduct thorough and impartial investigations, occasionally conducting searches electronically and in the field where authorized.
  • Receive and prioritize complaints collected over the phone and electronically using a risk-informed approach.
  • Conduct investigations (interviews, data compilation) and prepare reports as directed by management.
  • Prepare and compile correspondence pertaining to investigations including letters to contravening parties, complainants, and stakeholders.
  • Review relevant cases and make determinations, which may result in enforcement.
  • Provide testimony at Court regarding prosecutions under the Provincial Offences Act, and participate in resolutions pursuant to the Not-for-Profit Corporations Act.
  • Ensure a positive image of the organization and maintain effective relationships by providing timely information to stakeholders.
  • Educate the public and stakeholders on the Act/regulations and guide them to establish best practices within the industry.
  • Periodically attend conferences to educate stakeholders on the compliance process.
  • Assist with Ontario One Call projects, initiatives, and procedures to promote compliance with regulatory requirements.
  • Contribute to a workplace environment conducive to a high-performing team by maintaining positive professional relationships with all members of the Ontario One Call team; share expertise and best practices; participate in the training and development of others; and provide backup for colleagues.
  • Additional duties as may be required.


  • Knowledge of underground infrastructure regulated by Ontario One Call and the excavation industry.
  • Strong communicator, able to clearly deliver messages verbally and in writing.
  • Proficient in the use of MS Office Products such as Word, Excel and PowerPoint.
  • Analytical thinker able to examine complex situations, without bias and in a methodical manner to identify root causes leading to non-compliance.
  • A desire to understand people, processes and issues.
  • Modern regulator orientation – a desire to identify and support stakeholders, who may include the public, colleagues, partners, co-workers, peer agencies and personnel of the Ontario Public Service.
  • A self-confident individual who is comfortable making decisions and standing behind them. Dedicated to transparency, the incumbent operates with integrity and assumes accountability for their actions.
  • Must have a valid G class Driver’s Licence and the ability to travel throughout the province of Ontario. May require overnight travel.
  • Capable of working both individually and as a member of a team.
  • Highly organized with strong file management skills (gathering and managing documents in an electronic database with a high degree of accuracy).
  • Strong time management, ability to meet deadlines and adapt to changing priorities.

Education & Experience:

  • Post-secondary education in law, justice studies, risk management, engineering, or other relevant field.
  • Minimum 2 years experience working in compliance, inspections, investigations, or legal proceedings.
  • Knowledge and experience in damage prevention and/or risk is a strong asset.
  • Professional Locate Administrator Certification is a strong asset.


  • Starting salary $69,772 – $87,215/annum with room to grow
  • 10 paid personal emergency leave days
  • 3 weeks’ paid vacation/year
  • Retirement Savings Plan after qualifying period
  • Extensive health, dental and life insurance benefits
  • Highly engaged workforce and excellent workplace culture
  • Diverse and inclusive environment
  • Consistent coaching sessions providing supportive environment

Ontario One Call is an equal-opportunity employer committed to diversity and inclusion. We are committed to building and maintaining collaborative, caring and positive work environments so that our employees bring their whole selves to work each and every day. We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability.

In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

To apply for this position, please go to: