Position:           Enforcement and Legal Operations Specialist

Location:          Hybrid – Head Office in Toronto, ON

Status:                Full-time, Contract – 12 months starting September 2, 2025
Salary:                Commensurate with skills and experience, target base salary of                                           $75,000 per year

 Are you:

•  Familiar with the principles of administrative law, regulatory enforcement, and privacy?
• A self-motivated critical thinker, who is attentive to detail with top-notch legal analysis, legal drafting, collaboration and legal support skills?
• Team results-oriented, with proven ability to work in difficult and complex environments while demonstrating strengths in prioritization, teamwork and critical and logical thinking?
• Passionate about positive change, protecting the rights of consumers and contributing to an organization mandated with such a mission for our elderly population?

If so, this could be the opportunity for you!

RHRA is seeking a detail-oriented, logical and collaborative team player who will be a key part of the enforcement, legal, and privacy portfolios of the organization. The incumbent will have carriage of enforcement case files and provide support on legal and privacy matters.  Key responsibilities include:

• Maintaining carriage of assigned Enforcement cases for the entire lifecycle of the cases. This includes:
  • Reviewing and analyzing case material and working with regulatory operations staff to obtain additional information where necessary;
  • Using analysis of case material to develop, draft, and present enforcement recommendations to the Enforcement Manager and Registrar/Deputy Registrar;
  • Drafting and serving Enforcement documents such as memoranda of instruction, notices, orders, and letters
  • Preparing documents for appeal matters, assisting internal and external counsel with appeals or court proceedings, and ensuring files are organized and appropriately filed
  • Communicating with licensees/operators regarding Enforcement matters as appropriate and coordinating external services as required
• Attending Registrar Decision Meetings to present Enforcement recommendations, record instructions and other relevant information, and coordinating, organizing, facilitating, attending and documenting internal Enforcement and Legal meetings
• In conjunction with other Enforcement and Legal Operations Specialists, ensuring Enforcement and Legal documents are appropriately filed
• Providing appropriate information regarding Enforcement matters in response to internal and external inquiries and conducting corporate searches, credit checks, and other searches as required
• Assisting in the development and implementation of tracking systems for Legal and Privacy requests/assignments
• Assisting with Privacy Impact Assessments and supporting legal counsel in reviewing and responding to requests for information, including redacting documents
• Researching and reviewing relevant case law, internet directories and legislation in support of Legal, Privacy, and regulatory functions
• Contributing to the development and drafting of policies and procedures for the Legal department
• Organizing and maintaining databases of legal memos/opinions
• Supporting other members of the Enforcement team by reviewing and editing work, drafting legal correspondence, assisting with development, maintenance, and organization of templates, procedures and policies, and preparing information/educational materials for internal and external presentations
• Supporting the Compliance Monitoring function as required, including temporarily filling in for absences
• Working with other departments as applicable to collect and report on Enforcement and Legal statistics and performance metrics
• Assisting with oversight, training, and supervision activities as required
• Contributing to cross-functional projects, working groups, continuous improvement objectives and other organizational initiatives as required

Minimum Qualifications:

• University or College degree in a relevant field. Legal education (law/paralegal) is an asset.
• 3 – 6 years’ relevant work experience; or equivalent of education and experience.
• Understanding of the regulatory environment, processes and issues.
• Familiarity with the principles of administrative law, including procedural fairness and privacy.
• Bilingualism (French/English) an asset.

Required Competencies:

• Comprehensive knowledge or the ability to quickly learn the RHRA’s policies, procedures and operations.
• Understanding of the business of a regulatory authority and its role in the industry.
• High level of initiative and strong ability to work independently and with minimal supervision.
• Ability to maintain confidentiality in handling highly sensitive information including personal health information.
• Highly organized with exceptional time-management, planning and administrative skills to manage variable workloads, set priorities, and to complete other assigned duties with efficacy.
• Computer proficiency utilizing Microsoft Office productivity tools
• Detail-oriented maintaining a high standard and quality of work; excellent proofreading skills.
• Ability to clearly and effectively communicate with others in written and verbal formats.
• Demonstrable flexibility and teamwork with the strong ability to exercise sound judgment, make decisions and problem-solve under pressure.
• Demonstrable professional, positive, and approachable attitude/demeanor, with the ability to build and maintain relationships with a wide variety of internal and external stakeholders.
• Actively seeks and accepts feedback

Other Requirements:  Satisfactory Professional and Criminal Reference Checks.  RHRA currently operates in a hybrid work environment with the expectation of a minimum of being on site at the RHRA’s Toronto Office on Wednesday of each week. Required office equipment (laptop, headset, cell phone) will be provided. Please note that applicants who receive any conditional offer of employment from RHRA may be required to provide proof that they are double vaccinated with a COVID-19 vaccine approved by Health Canada as a condition of employment and to maintain their status as fully vaccinated as a condition of continued employment.  RHRA will consider individual requests for accommodation by applicants who cannot be fully vaccinated due to grounds protected under the Human Rights Code.

Interested candidates may submit their cover letter and resume to careers@rhra.ca by June 10, 2025.

RHRA has a diverse workforce and is an equal opportunity employer. We welcome and encourage applications from people with disabilities and, accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants; however, only those under consideration will be contacted.

About RHRA

The Retirement Homes Regulatory Authority (RHRA) has the mandate to license and inspect Ontario’s more than 770 retirement homes where over 60,000 seniors live. The RHRA is an agent for positive change, by working with the retirement homes sector to increase the protection, safety and well-being of our aging population.

The RHRA administers the Retirement Homes Act, 2010, which involves licensing homes, educating licensees, consumers and the public about the standards regulating retirement homes. The RHRA’s guiding principle is that a retirement home should be a place where residents live with dignity, respect, privacy and autonomy, in security, safety and comfort and can make informed choices about their care options.