Please apply on our website:
https://ontarioonecall.ca/about-us/careers/

Company Overview:

Ontario One Call acts as the communications link between buried infrastructure owners (our members) and individuals who are planning to dig in the province of Ontario. In 2012, the Ontario Underground Infrastructure Notification System Act was passed, which stipulates that by law, anyone in the province of Ontario must contact Ontario One Call before they dig. In addition to our support centre, we are also responsible for public education, industry outreach, and compliance.

As a Public Safety Authority, Ontario One Call is focused on guiding construction, infrastructure and excavation industries towards creating efficiencies and improvements across the province. Ontario One Call is a not-for-profit governed by a Board of Directors representative of the underground infrastructure and excavation industries.

Core Values:

Caring…We invest in the success and safety for our team, communities and the environment.

Integrity…We are dedicated, honourable and honest.

Collaborative…We foster partnerships and work together to build a safer Ontario.

Inclusive…We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.

Innovative…We strive for excellence with a willingness to learn, adapt and innovate.

Do you have what it takes to join our team?

Position Overview:

The Early Intervention Officer (EIO) is responsible for working proactively to resolve complaints filed with Ontario One Call’s Compliance & Industry Performance (CAIP) team at the earliest appropriate stage within the organization’s compliance framework. The EIO predominantly investigates complaints related to the timely delivery of locates across Ontario, ensuring excavators have the information they need to dig safely.

Adhering strictly to Ontario One Call’s Compliance Code of Conduct, the EIO works with honesty and integrity to resolve complaints, support the regulated community, and hold obligated parties to account in keeping with organizational policies and best practices in modern regulation.

Reporting to the Director of Compliance and Industry Performance or their designate, this position is located at our head office at 104 Cooper Drive in Guelph, Ontario. Ontario One Call has a hybrid work model with staff dividing their workweek between in-office and at-home work per company policy.

We are currently recruiting for this open position.

Primary Responsibilities:

• Receive and triage complaints from the public alleging contraventions of the Ontario Underground Notifications System Act 2012 (“the Act”) and its regulations, corporate By-Laws, and the Ontario One Call Rules for Members and Excavators.
• Conduct investigations, predominantly related to statutory locate timeliness requirements, by applying the policies and procedures established in Ontario One Call’s By-Laws, Compliance Code of Conduct, and Rules documents for all stakeholder interactions.
• Operationalize the Assessor components of Ontario One Call’s policies concerning Orders of Administrative Penalty related to late locates.
• Attend hearings and court to give testimony related to actions taken pursuant to the issuance of administrative penalties and other enforcement processes.
• Prepare regular and ad-hoc analytical reporting for internal and external stakeholders.
• Contribute to the analysis and development of compliance processes, guidelines, tools, and forms.
• Assist with the development and implementation of public education materials to support continuous improvements, changes, and enhancements.
• Manage documentation via an electronic file management system, gathering, storing and updating files with a high degree of accuracy.
• Support compliance activities and special projects, as required.

Qualifications:

• Knowledge of modern regulation principles, Ontario One Call, and the infrastructure locating industry.
• Strong communicator, able to clearly deliver a message with respect to compliance requirements to stakeholders.
• Proficient in the use of MS 365 such as Word, Excel, PowerPoint, Outlook, Teams, SharePoint and more.
• Analytical thinker able to dissect complex situations, without bias and in a methodical manner to identify underlying issues.
• An investigative individual who has a natural desire to understand people, processes and issues.
• Customer service orientation – a desire to support stakeholders who may include the public, internal colleagues, community safety partners and the Ontario Public Service.
• A self-confident individual who is comfortable making decisions and standing behind them.
• Dedicated to transparency, the incumbent operates with integrity and assumes accountability for their actions.
• Must have a valid G class driver’s licence and the ability to travel throughout the province of Ontario. May require overnight travel.
• Capable of working both individually and as a member of a team.
• Highly organized with strong electronic file management skills (experience with Case IQ is an asset).
• Strong time management, ability to meet deadlines and adapt to changing priorities.

Education & Experience:

• Post-secondary education in justice studies, public policy, civil engineering or experience working in the construction or locating industries.
• 2+ years of experience working in compliance, investigations, or legal proceedings.
• Experience giving testimony at judicial or quasi-judicial legal proceedings is an asset.
• Regulatory Compliance Ontario Foundations Course Certification is an asset

Rewards:

• Starting salary of $62,000 – $75,000/annum dependent on qualifications and experience, with room to grow
• A comprehensive company paid benefit plan through Desjardins Life (at 3 months of service)
• CAAT DBPlus Pension Plan with Contribution Choice and Company Match (at 3 months of service)
• 3 weeks paid vacation
• 10 personal emergency days per year
• Highly engaged workforce and excellent workplace culture
• Diverse and inclusive environment
• Collaborative team
• New, clean and bright facility

Ontario One Call is an equal-opportunity employer committed to diversity and inclusion. We are committed to building and maintaining collaborative, caring and positive work environments so that our employees bring their whole selves to work each and every day. We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability.

In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Please apply on our website:
https://ontarioonecall.ca/about-us/careers/