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Compliance Officer & Decision Support (Investigations & Resolutions)

The College of Occupational Therapists of Ontario

Position: Compliance Officer & Decision Support (Investigations & Resolutions)

Employment Type: Full-time, Contract, Hybrid

Length of Contract: 12 months (possibility of extension)

Reports To: Manager, Investigations & Resolutions

Salary: Starting from $76,278/year



The College of Occupational Therapists of Ontario (COTO) is the regulatory organization that oversees the practice of occupational therapists (OTs) in Ontario. Our job is to make sure that the public receives safe, effective, ethical care from OTs.

Our mission is to protect the public and instill confidence and trust by ensuring occupational therapists are competent, ethical, and accountable. We are Canada’s largest regulator of occupational therapists, and we oversee more than 6,500 occupational therapists registered here in Ontario.


We are looking for a knowledgeable Compliance Officer to join our Investigations & Resolutions team.

The successful candidate will provide support in the administration and implementation of the compliance programs initiatives. They will participate in the drafting and monitoring of all decision outcomes from the ICRC and various committees such as Fitness to Practice, Discipline, Quality Assurance etc.

We are looking for a candidate who is adaptable, takes initiative and is self-motivated. This is an excellent opportunity for those interested in the legal and regulatory sectors. Our collaborative team-based environment will allow you to grow & develop your skills by providing a vast range of hands-on experience.

This role reports to the Investigations & Resolutions Manager, and will be responsible for various accountabilities, including but not limited to those listed below.


  • Manages development and maintenance of compliance case files and other records, monitoring and taking appropriate action as required.
  • Assists program managers by drafting Undertaking and Orders.
  • Monitors and tracks compliance cases, problem-solves non-compliance issues and other exceptions and escalates issues, as appropriate.
  • Schedules cautions and reprimands and ensures it is issued in writing to the appropriate parties.
  • Updates information on the public register, including Committee orders, undertakings and other practice information – ensuring accuracy and completeness in accordance with legislated requirements and timelines.
  • Creates reporting tools and provides regular statistics and analysis of compliance rates and/or activities to inform strategic and operational decisions.
  • Develops, evaluates, and makes improvements to compliance management processes.
  • Collaborates with program managers and researches availability and feasibility of new remedial programs.
  • Provides support to committees and related panels regarding case materials – attends meetings and panels to maintain notes and draft decisions (as required).
  • Supports the Discipline Committee (DC), Fitness to Practice (FTP) Committee and respective panels – schedules pre-hearing settlement conferences, arranges court reporters & transcripts, ensures appropriate materials provided, evidence is labelled & stored, witnesses & independent legal counsel are available/present etc.
  • Contributes to the development of information and education material in the form of facts sheets, newsletters, tools, and other resources for the website.
  • Takes initiative to recognize & identify opportunities for process improvements and brings to the attention of the Manager.



  • College or University diploma in Business Administration, Legal Studies, and/or other related field(s).
  • Minimum 3 years of relevant work experience in similar role(s).
  • Proficiency with sophisticated database management (iMIS or comparable CRM) and document management software.
  • Comprehensive knowledge and understanding of legislation pertaining to investigation, discipline, fitness to practice, statutory committees, and public register.
  • Working knowledge of regulatory frameworks, statutory committees – their role, mandates and procedures, general knowledge of administrative law principles, awareness of issues in Human Rights and confidentiality obligations.


  • Previous experience in legal, investigations, prosecutions, or compliance environment preferred.
  • Background in not-for-profit, healthcare, regulatory, or public sector is an asset.
  • Previous experience supporting boards, councils and/or committees is an asset.
  • Fluency in French is an asset.


  • Excellent oral and written communication skills including proof-reading, knowledge of correct grammar, spelling, and punctuation.
  • Exceptional interpersonal skills; able to effectively handle sensitive and challenging situations with tact, discretion, and diplomacy.
  • Demonstrated experience in project and/or case management with a proven track record of successfully meeting deadlines.
  • Excellent problem-solving skills; able to think critically and exercise sound judgment.
  • Advanced computer knowledge, including Microsoft Office Suite, database management, and document management systems.
  • Great organization and time management skills; ability to work well under pressure, meet deadlines, multitask, and prioritize.
  • Self-motivated, and comfortable working independently; committed to working cooperatively in a small team-based environment.
  • Flexible and positive; comfortable adapting to change and fostering an environment that welcomes it.


The starting salary for this position is $76,278/year. Salary may vary depending on level of experience.

COTO is a growing and dynamic organization with friendly, engaged staff in a collaborative work environment. Currently, we operate on a hybrid work model which allows our staff flexibility and work-life balance. Our physical office is located at 20 Bay Street (Suite 900), Toronto, ON. Located in the downtown core, next to Union Station and the PATH, for convenient and ideal access to public transit.


A Cover Letter and Resume are both mandatory for this position. Please forward your resume and a cover letter to by end of day April 26, 2024.  In your cover letter, please let us know why you are interested in working at the College and how you are a good fit for the role. Please add “Compliance Officer” in the subject line and ensure that all attachments use a filename containing your name (First Name Last Name.pdf).

The College of Occupational Therapists of Ontario is an equal opportunity employer. Our goal is to create a diverse, inclusive workforce that reflects the community.

Accommodations are available under the Ontario Human Rights Code and will be made available upon request, throughout all stages of the employment cycle.

We thank all applicants in advance for their interest. However, only those selected for an interview will be contacted.