The Pharmacy Examining Board of Canada (PEBC) is now inviting applications for the position of Assistant Manager – Exam Centre Operations. This is a full-time, hybrid position.

A competitive salary and benefits package is offered. The salary range for this position is $72,000 to $82,000 per year. This position will remain open until a suitable candidate is found. All qualified candidates are encouraged to apply. It is a fundamental requirement of employment at PEBC that the employee is able to be physically present at the PEBC office in Toronto, Ontario, to perform their employment duties, for the number of in-office days required. All qualified candidates must be legally entitled to work in Canada.

PEBC is committed to attracting, engaging and developing a diverse and inclusive workforce.

PEBC welcomes and encourages applications from candidates with disabilities. If you require accommodation anytime during the recruitment process, please indicate this in your application.

Interested applicants are invited to submit their CV and a letter of interest.

Thank you for your interest in this position. Please note only shortlisted candidates will be contacted.

Position Purpose:

Provides leadership and oversight for the administration of PEBC’s Qualifying Examination – Part II (OSCE/OSPE) across multiple centres in Canada. This role ensures consistent, secure and high-quality delivery of examinations through policy development, oversight of contractors and exam centre teams, and quality assurance processes.

The Assistant Manager supervises the Examination Administration Coordinator and the Candidate Accommodations and Resources Lead, providing direction and guidance to ensure adherence to PEBC policies and standards. The role also maintains strong relationships with examination centre personnel to support effective and consistent delivery of performance-based examinations.

Responsibilities:

Exam Administration Policies, Procedures and Standards of Exam Delivery

• Develop, maintain and oversee policies and procedures for exam centre operations and exam administration, ensuring exam delivery standardization and policy compliance across all sites.
• Lead continuous improvement initiatives, including structured site observations, feedback processes and security audits, to uphold exam integrity. 

Exam Centre and Contractor Oversight

• Manage relationships with exam centre teams, venues and contractors to ensure reliable and secure exam delivery.
• Oversee the recruitment, evaluation and ongoing development of exam centre members.
• Review and provide input on venue suitability, contracts and logistical readiness.
• Monitor contractor performance and ensure deliverables meet PEBC’s quality and security requirements, working with the Senior Manager for issues requiring escalation.

Training and Development

• Oversee the design and delivery of onboarding and training programs for exam centre personnel.
• Ensure training resources and tools are updated and aligned with PEBC standards.
• Provide coaching and support to exam centre personnel to ensure consistent performance.

Budget and Financial Oversight

• Oversee the preparation, monitoring, auditing and reconciliation of examination centre budgets to ensure fiscal responsibility and compliance with PEBC financial policies.
• Review and approve expenditures in alignment with approved budgets.
• Liaise with accounting staff and exam centres to ensure accurate reporting and alignment with PEBC financial policies.

Candidate Exam Accommodations

• Provide oversight and guidance to the Candidate Accommodations and Resources Lead in the review and adjudication of accommodations requests, including providing input in the initial assessment process.
• Work closely with the Examination Administration Coordinator in implementing performance exam accommodations.
• Ensure accommodations are implemented effectively and in accordance with the candidate’s agreement letter and PEBC policy.

Post-Exam and Ongoing Quality Assurance

• Review candidate feedback, incident reports, exam centre administration reports and complaints; identify required follow-up actions and make recommendations to senior staff.
• Prepare summary reports highlighting findings, risks and recommendations for improvement.

Human Resource Management

• Supervise and provide guidance to the Examination Administration Coordinator and Candidate Accommodations and Resources Lead through coaching, feedback and professional development.
• Support recruitment efforts for roles within the Performance Examination team.

General Duties

• Support organizational quality improvement initiatives.
• Contribute to developing and maintaining up-to-date resources for candidates and staff.
• Perform additional duties as assigned to support the efficient and secure administration of PEBC examinations.

Qualifications:

• A bachelor’s degree or higher is preferred. Candidates with a combination of university-level education and directly related experience may also be considered.
• Experience in examination administration, preferably with performance-based assessments such as OSCE/OSPE.
• Demonstrated experience in budgeting, financial planning and reporting.
• Leadership and supervisory experience, including staff training, performance support and adherence to procedures.
• Excellent written, verbal and active listening communication skills in English, with the ability to communicate effectively and collaboratively with diverse stakeholders.
• High level of integrity, professionalism and accountability in all aspects of work.
• Strong organizational and coordination skills, with the ability to manage multiple priorities and deadlines.
• Proven ability to work independently, exercise sound judgment, perform under pressure and adapt to evolving priorities.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), experience working in a Windows environment and comfort learning new technologies.
• Project coordination experience and proficiency in French are considered assets.

Working Conditions & Other Requirements:

• Majority of work is performed at a desk in a temperature-controlled office environment, requiring sustained periods of computer use and visual concentration.
• Occasional light physical effort may be needed to transport examination or meeting materials.
• Applicable PEBC Remote Work Policy Category: B – with attendance in office 2 to 3 days per week and occasionally more, as needed.
• Travel to examination centres and attendance at local meetings and workshops, including on weekends or evenings, is often required.
• Available to work longer days (greater than 7 hours) as operational demands require.
• Overtime work as required or deemed necessary.
• Confidentiality and security of information and examination materials must be maintained at all times, both within and outside the office.