ABOUT MDR STRATEGY GROUP LTD.

MDR Strategy Group is a social purpose-driven consulting firm dedicated to helping non-profits and public sector organizations navigate and excel in strategic communications and organizational leadership and design.

Our mission is to drive meaningful, lasting change.

Headquartered on the Bedford Basin in Nova Scotia’s Halifax Regional Municipality with additional team members in the Greater Toronto Area, we are one of Canada’s leading service providers to regulatory bodies. These organizations, by government statute, oversee the licensing and professional regulation of dozens of occupations nationwide. MDR is also rapidly growing its presence as a trusted advisor to other non-profit and public interest organizations.

THE ROLE

We are seeking a skilled and strategic Account Lead, Communications to oversee a portfolio of client accounts and lead an internal, multidisciplinary team of hardworking, empowered, and dedicated professionals.

We anticipate an early 2026 start date.

Reporting to the Director, Communications Strategy, this role will serve as the primary point of contact for communications clients, ensuring timely, high-quality, and impactful delivery of our services.

This is a future-facing, full-time position for anticipated recruitment in late 2025 or early 2026. The ideal candidate is an experienced project leader with a background in communications, public relations, marketing, or client services. They are someone who thrives in a fast-paced, mission-driven environment and is deeply motivated by work that advances the public good. 

RESPONSIBILITIES

Team Leadership

• Lead a small, high-performing team of professionals across digital, design, and writing disciplines, ensuring clarity of roles, timely execution, and shared accountability for excellence.
• Provide day-to-day coaching, performance feedback, and mentorship to ensure team development and project delivery meet MDR’s highest standards.
• Promote a collaborative, inclusive, and mission-driven culture grounded in MDR’s values of equity, transparency, and community impact.

Client and Account Management

• Serve as the primary relationship manager for a diverse portfolio of accounts, representing MDR with confidence, professionalism, and strategic insight.
• Lead the end-to-end planning and execution of client projects, from discovery and strategy development to content creation and final delivery.
• Partner with MDR’s project manager to coordinate workback schedules, budget tracking, deliverable approvals, and quality assurance across client accounts.
• Lead client meetings and presentations with clarity and authority, distilling complex information into actionable insights and progress updates.
• Manage invoicing and billing cycles accurately and on time
• Proactively identify client needs, opportunities for account growth, and ways MDR can deliver even greater value.

Internal Collaboration and Strategic Alignment

• Act as the key link between client needs and internal resources, ensuring strategic alignment between project objectives, communications outcomes, and public interest goals.
• Collaborate with the Director, Communications Strategy and other senior team members on campaign strategy, content direction, and client planning.
• Uphold and champion MDR’s commitment to equity, accessibility, and inclusive communications across all deliverables and interactions.
• Contribute to continuous improvement of internal systems, templates, and tools to support scalable, high-impact account delivery.

QUALIFICATIONS

An ideal candidate, you are an emerging leader in the communications field with a strong grasp of project management, relationship building, and creative execution. You’re equally comfortable running a kickoff meeting with a new client, reviewing copy edits with a junior team member, and updating a Gantt chart to realign timelines with our project manager. You’re calm under pressure, solutions-oriented, and always three steps ahead. You care deeply about work that serves the public good and reflects inclusive values.

Specifically, your portfolio of credentials and experience include the following:

• Minimum 5 years of experience working, preferably in an agency or consulting firm
• Previous account management and client interaction required
• Strong background in communications, marketing, or public engagement.
• Demonstrated experience managing cross-functional teams and delivering multi-platform campaigns.
• Excellent interpersonal skills with a proven ability to build trust with clients and colleagues.
• Exceptional organizational skills, with meticulous attention to detail and an unwavering commitment to meeting deadlines without compromising quality.
• Strong financial literacy and comfort managing budgets.
• Experience working with public sector, regulatory, or mission-driven organizations is an asset.

ATTRIBUTES

• Relationship-driven, client-focused, and results-oriented.
• A skilled problem-solver who can stay calm under pressure.
• High-level emotional intelligence and gravitas.
• Collaborative, inclusive, and grounded in purpose.
• Comfortable with ambiguity and complexity.
• Bilingual (English/French) is a strong asset.

COMMITMENT TO EQUITY, DIVERSITY, AND INCLUSION (EDI)

• Sensitive and confident working in an EDI-empowered organization.
• Formal training in EDI or lived experience in equity-deserving communities is an asset.

CONDITIONS FOR EMPLOYMENT

• Applications will only be received from candidates legally entitled to work in Canada and currently reside in Canada.
• Candidates must reside in or be willing to relocate to the Halifax Regional Municipality in Nova Scotia.

COMPENSATION AND BENEFITS

• Compensation will be in the 70-90K range, commensurate with experience, and reflective of MDR Strategy Group’s commitment to equity in compensation.
• Generous co-pay health and dental benefits benefits
• Extended holidays, personal days off with company-wide time off between Christmas and New Year’s Day.
• Long-term service bonus through a structured retention plan
  

TO APPLY 

We believe in potential

Education and experience are important foundations, but they are not the only measures of ability. As an inclusive organization, we recognize that systemic and personal barriers, including those related to race, gender, immigration status, or mental health, shape many people’s paths in ways that are not always reflected in traditional hiring practices.

We welcome applicants from all backgrounds and life experiences, especially those who have faced challenges accessing employment.

Interested candidates should apply on www.regulatoryjobs.org by selecting the relevant career opportunity.

A cover letter and resume are required. Applications without a cover letter will not be considered.