Job Title:                           Team Lead, ICRC

Job Status:                       Permanent

Eligibility:                         Open to any qualified candidates 

JOB PURPOSE 

Oversees day-to-day activities of the operations of the Inquiries, Complaints and Reports Committee (ICRC) including administrative support and decision writing support to the ICRC and the Registration Committee (RC). 

KEY RESPONSIBILITIES 

• Plans, recruits, trains and supervises work activities to achieve team goals in providing operational support to ICRC and RC: assigns and delegates work, provides feedback and coaching to enhance employee contributions, participates in recruitment and orientation activities, provides input and recommendations for performance assessments, and works with manager to identify performance expectations and goals.
• Coordinates ICRC processes by providing timely guidance and direction; develops and delivers orientation and training for ICRC chairs and members; supports committee governance; collaborates with internal and external partners/parties to support ICRC functions; identifies opportunities for enhanced efficiency and leads related projects; conducts regular workflow reviews ensuring matters are accounted for and moving through processes appropriately; supports collection of data regarding team functions; and develops and maintains committee resources, including policies and procedures, decision support tools and reference documents.
• Attends ICRC case review meetings and interacts with committee members and staff to support the committee in carrying out its statutory mandate.

REQUIRED QUALIFICATIONS   

  Education and Experience  

• Law degree or regulated professional with a university degree in the health field (e.g. BScN, MSW, MScOT) or graduate degree in a related field; and
• Minimum of 5 years of professional experience in a role that includes administrative tribunal or regulatory committee support; knowledge of administrative law principles related to procedural fairness, committee practices, decision requirements and risk-based/right touch regulation principles.

Organizational Competencies

Consistently demonstrate CNO’s Staff Core Competencies: 

• Innovation – Curiously cultivate new ideas with a desire to learn and a collective focus on the best outcome.
• Integrity – Conduct every interaction with fairness, honesty, and mutual respect.
• Collaboration – Work with the right people at the right time to make the best-informed decision.
• Well-being– Care for the physical, mental, spiritual, and emotional needs of ourselves and others. 

Job Competencies, Knowledge, Skills  

• Developing Others – supports and inspires the learning and development of their team by engaging them in self-assessment and identifying learning opportunities, providing constructive and positive performance feedback and coaching, and creating an inclusive and productive work environment.
• Planning & Managing Resources – prioritizes and sequences work and monitors progress; assigns work with consideration for workload, capabilities, and priorities.
• Strategic Action – thinks and acts comprehensively to support organizational goals and priorities; considers organizational perspective while appreciating the importance of details.
• Communication – uses excellent presentation skills to engage with partners/parties and ensures smooth flow of information; provides consultation on high risk or high-profile matters; conveys complex messages in a clear manner regarding the regulatory process in the intake function; adjusts communication delivery when difficulties in understanding arise.
• Planning & Organizing – plans and coordinates day-to-day ICRC activities and develops plans for orientation and training for ICRC; assesses, prioritizes, and balances competing priorities and time demands; implements tools and processes to facilitate completion of activities.
• Analytical & Critical Thinking – synthesizes and evaluates information to identify connections and draw conclusions; uses knowledge of administrative law, relevant and current legislation (Regulated Health Professions Act, Nursing Act), and CNO’s legislative framework to analyze information and determine most appropriate regulatory response.
• Proficient in MS Office such as Word, PowerPoint, Excel and Outlook.

Hiring Range: $120,562 – $128,116

Full Salary Range: $120,562 – $144,674

To Apply

Please email cover letter and resume by November 1, 2024 at 4:00 pm via UKG PRO

Click Here to Apply

Our DEI Commitment

The College of Nurses of Ontario protects the public by promoting safe nursing practice. We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all.  If you require Code-protected accommodation at any time during the recruitment process, please contact careers@cnomail.org citing “Request for Accommodation” in the subject line.

Land Acknowledgement

The College of Nurses of Ontario (CNO) operates on the traditional, ancestral and unceded territories of many Indigenous communities across Ontario which continue to be home to Indigenous peoples.

CNO’s office is in Toronto, on land that is the traditional territory of many nations including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples.